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Online since 2004

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Terms and Conditions

About Us

Alexanders Appliances Direct are an independent catering equipment distributor. As an independent company we realise the importance of customer care, and service (our reputation relies on it). Our online shop has been set up for our customers to browse through our product range at there convenience and once deciding on there requirements purchase on line with our secure shopping cart SSL encripted (gold Padlock) for complete safety.

As wonderful as the internet is we realize its limatations which is why we are only ever a phone call away no PO box Address, No Automated queing systems real people offering real advice this is something we pride ourselves on We now have in our portfolio over 10,000 catering equipment items all available direct and at vastly discounted prices if there is a deal going on you will hear about it. We source from over 50 manufacturers and suppliers to obtain the very best in equipment items to pass on to you our customer we make the sale and our customer is more than happy.

Feel free to call us for an informal chat about your particular requirements or drop us an Email which ever method of spurchasing you decide on we look forward to your custom.

Our Contact details
Alexanders Appliances Direct Limited
Alexander House
Northacre
Longparish
Andover
Hampshire
SP11 6QX
United Kingdom
Phone: 01264 333388
Fax: 01264 369746
Email: sales@alexanders-direct.co.uk
Web Address : www.alexanders-direct.co.uk
Vat reg 831408843

Making A Purchase

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order you will then be taken into a secure SSL encripted site
(gold Padlock) where you will asked for your card details,

Once your order has been placed you will then receive an emailed order confirmation which is a summary of your order , we will then contact you (once we have checked availbility with suppliers ) to process the transaction we reserve the right to refuse or cancel any orders placed online should there be a pricing error or issue with supply , this of course will be confirmed at the time of receiving your online order, should there be any issue of pricing or availability then of course we will not process the card payment.

We accept credit card payment. We deliver nationwide (UK only)

We accept Visa, Switch, Debit and Mastercard. You may send your credit card information via phone, fax, or over our secure Internet site.

Stock

We aim to show our customers an accurate take on stock levels for the products on our website. Unfortunately we can never guarantee items are in stock at the time of ordering. At Alexanders we order directly from manufacturers on a lot of our products. This does mean however that stock levels are forever changing and products may be out of stock or discontinued without our knowledge. A staff member will always contact the customer to ensure he/she is aware of the current status and make the necessary preparations prior to finalising payment. If you are unsure and wish to check the stock it is very wise to call the sales team as they can check for you.

Shipping And Handling

All items ordered from Alexanders Appliances Direct are delivered FREE (Mainland UK) on a 'standard' delivery service. Addition charges may apply for 'special' deliveries, i.e. timed deliveries, express deliveries or deliveries to some outlying areas, but this will always be made known before you order.

Wherever possible our appliances are delivered direct by the maker, or a specialist appliance delivery service. So you are guaranteed the best possible service. This costs us more than if we used a courier company, however in the unlikely event that, when the appliance was delivered it was damaged, the manufacturer would offer an immediate replacement* (something a courier usually couldn't). Please note we allow a maximum of twenty four hours for any damaged items to be reported after delivery.

Alexanders' contract with the courier/delivery company is for delivery to doorstep only. Deliveries taken indoors are at the descretion of the courier. Alexanders can not be liable for any damage caused to the product or property once the unit is taken and accepted beyond the doorstep.

All items must be checked and signed for on delivery by a responsible person. Very occasionally, an item may be damaged on delivery, that is why it is essential to open all appliances and check for damage before signing the delivery note. Even if the packaging does not appear to be damaged in anyway it is worth checking as goods can be damaged before they leave the factory. It will also avoid opening the packet on the day of installation to find the item damaged and not be able to install it. This can also be costly, as you may have booked an installer or engineer. Please note that any damage must be reported within twenty four hours of delivery, we will not accept any claims made after this time. (This does not affect your statutory rights).

Delivery Schedule

All United Kingdom deliveries are FREE (Mainland UK Only) - outside mainland a small charge may apply and we will contact you prior to delivery to arrange a convenient despatch date. Postcode restrictions may also apply to your order post purchase. We aim to always include delivery in our costs but sometimes that it not possible due to certian locations being restriced under the standard service for our carriers. We will also inform the customer of any additional charges prior to taking payment.

Delivery is FREE to commercial premises, although there may be a small manufacturers charge for private address deliveries, these charges are at present very rare but please check at time of order.

Most orders are delivered next day, however dates are given in good faith, but are not the subject of any warranty or condition. No liability will attach to us if delivery periods or dates are not met, most orders are completed within 3 to four days. Feel free to contact us if you have any queries regarding this matter.

Back Orders

If your order is not in stock we will contact you right away for further instructions. We do not charge for any items until they are ready to be shipped. Often within our range we can search for an alternative product which we will offer you (often at a further reduced price) or, if you would rather wait, then we will gladly back order the item for you.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added.

Credit Card Security

Security is of upmost imporatance to us. We know of no known documented case of credit card fraud using our secure shopping cart system. All credit card numbers are encrypted in the software when the order is placed using 128 bit SSL encryption. They are only decrypted after they reach our computer. You can tell the pages are secure on a site because the address in the bar changes from being http:// to https//. You will also see the now widely recognised Golden Padlock in the bottom of your browser when it is time to submit your credit card details. Your information is not held in clear text on any web site.

STILL NOT SURE?

If you still feel uncomfortable using the internet then please feel free to phone us direct and place the order with one of our trained sales team, or we will happily send you a Pro-Forma invoice where, on receipt of payment, goods will be despatched immediately - we cannot unfortunately offer a cheque to driver facility as we often use outside carriers in order to keep our prices low

Guarantee

We guarantee your satisfaction. The vast majority of our product range is covered by a manufacturer's full 1 year parts and labour warranty, however certain manufactureres are covered by a parts only warranty, please check at time of ordering (this may mean the labour part of the warranty claim, should there be one, will be down to the customer although this is rare).

Many of the manufacturers we deal with offer 3 YEARS or even 5YEARS cover. All catering equipment items are brand new boxed products. We may well offer you end of line items at special pricing but this will be made clear at the time of order. We do not offer a range of extended gurantees on our products as we do not believe that they offer good value - in a recent survey it was shown that only 5% of warranties are claimed on during the 5 year cover. Please note Maestrowave and AFI products are covered by warranty but are return to base warranty where the items will be repared or replaced.

It is the customer's responsibilty to check at the time of order that adequate ventilation has been allowed for the item ordered. Please check with our sales office for further information.

The warranties are for the products only and Alexanders are not responsible for any losses which may have been incurred as a result of a failing appliance, e.g. the loss of food if a freezer should fail.

We will however ensure the manufacturers respond as quickly as possible to hopefully minimize these kinds of problems.

Please be aware that goods delivered to areas outside of the UK mainland may not be covered by the full extent of the standard warranties noted online. Please call for details.

Reaching Us

The internet can be a very impersonal way of conducting business. Often you are dealing with robots or computerised queing systems and with people who really don't care what you order and often if you order at all You send your personal details to an enonmous face with a PO box as a contact address.

A lot of thought has gone into Alexanders Appliances Direct trading on the internet. For a long time previously we obtained orders the old fasioned way by knocking on customers doors, mail outs, cold calling (which we still do) and many of our orders come from customers' reccommedations which we are extremely grateful for.

We want all of our customers to know we are only ever a phone call away - 01264 333388 - you can E-mail us on
sales@alexanders-direct.co.uk, or alternatively write to us address enclosed Our telephones are operated by highly trained staff who actually care that you get the right product for your requirements and are not commision based telephonists.

Privacy Policy

As an Independent Catering Equipment Distributor, we take your privacy very seriously indeed which is why we NEVER supply your personal details to a third party and we only keep the minimum amount of information needed to conduct business with you.
If you have any concerns whatsoever in regard to privacy please contact us directly
Alexanders Appliances Direct only collect information from the customer at the time of placing the order and is relavant to completing the order.

All information is collected lawfully and complies with the data protection act 1988. We would only very occasionally use the information for our own purpose, for instance when sending out special offers or promotional lines, which we think may be of interest to you. We add, however, this happens very rarely. If you do not wish to recieve this information then please tell our staff at the time of placing your order

Returns Policy

Alexanders are not under any obligation to accept returns of unwanted or unsuitable goods,
In unusual circumstances it may be possible to return an unwanted appliance (please discuss this will our sales department)
However if this has been agreed by us a collection charge will apply and also a restocking fee of 25% of the appliance cost plus VAT
A Special order product will not be able to be returned.
The refund will take place once the appliance has been examined damaged products unwrapped or used items will unfortunately be unable to refunded

It is entirely down to the customer to ensure that the goods ordered are suitable for whatever you wish to use it for.
Customers must be responsible for ensuring the products ordered will fit through doorways
and into premises etc etc , failure to do so may result in an abortive delivery charge.
It is the customers responsibility to ensure that drainage and all power supplies are correct at end product destination
and connections are appropriate for the goods supplied and that water softeners are fitted in hard water areas.
Gas appliances must be fitted by a CORGI approved fitter electrical products must be fitted by a qualified fitter.
Alexanders will accept no liability for damage to goods or any other liability or loss caused by incorrect fitting or installation.
Please note sizes and descriptions are given as acurately as possible although no liability are held against us for incorrect information given.

You may cancel your order by:

Sending a notice by e-mail, fax, or phone quoting your name, address, product code and customer reference number. This must be before your item(s) have been dispatched.


One final note, please read all instructions carefully, you would not believe the number of returns we recieve which are supposedly faulty only later to discover that it was down to customer misuse or not reading the instructions.

If our engineers do not discover a fault with your product or if the fault is not covered by the manufacturers guarantee, then unfortunately you will be charged with any associated costs. Again, all of these problems are normally avoided with simple communication.

Alexanders will not be held responsible for damages to property as a result of faulty manufacturers' products,
or and loss of earnings while products are repaired under warranty.

FAULTY PRODUCTS

All goods must be checked for damage on delivery before signing. Once signed for, any fault with the goods becomes the responsibilty of the customer, and goods damaged at the time of delivery cannot always be exchanged.

If the goods are faulty, incorrect, or damaged when checked on delivery, we will collect the goods from you and fully refund the price you paid for the goods, or in turn swap over the appliance for you, whichever you prefer.

If a service call is booked with us for a faulty product and the product is found by our engineer to not be at fault, please note the customer may be liable for a call out charge.

All warranty calls must be placed through Alexanders directly we will not re-imburse third party exspenses on items on which we already offer an onsite parts and labour warranty of our own. Further more in the involvement by a third party on a unit which is covered by our warranty will invalidate the remainder of the warranty.