Dear Jamie. I felt compelled to send this email to thank you for the fantastic advice you gave me on our call just now and I think you prevented me from making a big mistake. Excellent customer service is all I can say
Alan Gould - Managing Director
I am just writing to say thank you for your brilliant service. Everything happened as it was supposed to and we are very happy with the new freezer. I just wish I had ordered from you in the first place - still I will
Stephanie Pudsey - Michael Pudsey Catering
You have been extremely professional and helpful. I will recommend your company to my colleagues. Many thanks
Michelle Coates - The Gardeners Arms
Thank you for looking after us in respect of the deal to compensate for being unable to supply our first choice, this is greatly appreciated. Should we choose to expand our drinks / snacks shop further I am sure we will
City Airport Manchester Ltd
Steve / Mark Further to previous email, I can confirm that the 2 freezers were safely delivered on Fri 13th July to Hutton Rd Fisheries, Shenfield. Thank you for arranging such prompt delivery and look forward to receiving
Purchased about 10 days ago a Liebherr fridge and freezer (Gastronorm) from you. Both arrived in excellent order straight from the Liebherr factory. We are most pleased with your service.
That's great. I thought there would probably be a charge. I shall get the order to you today. Many thanks indeed for your help - and so quick - I'm very impressed!
Loretta Syrad - Hampshire County Council
I am very impressed with your service, even though I am sure my order is very small compared to the average and owning a business myself I know how important providing a good service is. Kind regards and many thanks.
Just to let you know the freezer arrived this morning and in perfect condition. Thank you for the prompt service.
Olwen M. Kerr MRCVS - Divisional Veterinary Office.
Many thanks for this - very speedy service! Thorough information and useful telephone advice. Also freezer suitable for outbuilding
Hi, thanks for the reassurance, looking forward to filling my new freezer!!! May I just say that the service I have received has been excellent, the web site, ordering right through to delivery. Many thanks.
Hi Steve. Thank you for the excellent service that I have received for delivery of both fridges that I have purchased from you. They are perfect for my lab but I could do with 3 more shelves and wondered if you would be able to provide them, or suggest an alternative supplier, please? PS. I purchased a Stainless toped freezer form you late last year and it's working wonderfully.
Just a wee e-mail to say thank you very much for the excellent service that we received from start to finish in the ordering of the cooker. I would certainly be recommending your Company in terms of customer service and efficiency in terms of how the order was handled and speed of delivery. Once again can I say how much this was appreciated.
Elaine Moore - IT Trainer/Systems Administrator
Thanks for your mega-efficient service and help yesterday.
Vyvyan Ruth Wood-Gee
Hi Mark. Thanks for the fridge which was delivered yesterday – you’re a life saver!!
Briony Serginson - The Parks Trust, Milton Keynes
We are delighted with the quality of the freezer. It's now switched on and working and it is amazingly quiet.
Mark, the meat slices is fantastic also the delivery.
Hi and thanx so very much for the rather nice freezer. it was well worth the almost 3 week wait
Mrs and Mr A & R Burke
Dear Sir. Just a note to say the our freezer arrived ok. Thank you very much for your efforts
Dear Mr Alexander. The freezers arrived yesterday and I am very pleased with them, an excellent service too. Many thanks for everything.
Took delivery of the S/S lid freezer today and I am really pleased with it. Thanks for sorting out all the earlier problems and compensating me with this good deal. I shall be pleased to order from you again.
Vincent Cooper - The Old School Waterhouses
Thank you so much for your kind and highly informative reply. What a pleasure to receive such excellent customer service.
Many thanks for your prompt delivery, a very satisfied customer,
Thanks for invoice. Freezer arrived last week - looks good,
Hello Steve. I am so grateful to you for your consideration when placing my order. I note the company is family owned. Are you a member of it I wonder? If not, please show this email to your boss as I want him to know what a great member of staff he has in you. Service like this is hard to find in this day and age. Many thanks, if only every company were as efficient and helpful.
Heather Wilkins - RML Group
Thank you for your e mail advice. We have now ordered this item by telephone - but would however like to say that we felt your service is very good - friendly, helpful and very prompt. Once again - THANK YOU.
Pat and Ken Mitchell
Thank you again for all your emails,not many firms would have been so helpful and I would recommend you to anyone.
Many thanks for the freezer delivered on Monday. We are delighted with it.. Excellent service. Hope you all have a Very Merry Christmas! Cheers. Thanks for such excellent service
Dear Mr Mark Alexander. I thank you for your message to me regarding my freezer. I'm sorry that my thanks are somewhat belated, but we have been away from home, but we really thank you for your help and my wife is really pleased with the Vestfrost.
Good afternoon Jamie My freezer is lovely. My neighbour's freezer broke down at the weekend so have given her your email address, hope she contacts you and you can help her. They are lovely neighbours. Name is Louisa or Chris. Have recommended you to a lot of people.
Dear Mark. Many thanks for the swift and excellent service re our recent purchase of a freezer...we are very impressed! Makes a change from all the other electrical companies that can "put it on order" for you and never have what you want in stock. I shall definitely recommend you to others and when we next need something else you will be our first port of call. How refreshing! Many thanks
Hi Mr. Alexander. I would like to inform you that I received the cooler with I have ordered from you. Cooler came in great condition and is working well. Please receive my thanks for a smooth transaction and your patience to fussy customer. I was a pleasure to deal with you.
Many thanks Jamie, you have been very helpful. I must say I have been very impressed with the level of service and general helpfulness of everyone I have dealt with within your company. From the delivery guys who came out yesterday, also Steve who I dealt with over the phone and now yourself, well done. I will definitely be recommending you to anyone I can, and using you in the future.
Paul Halliday - Managing Director
Dear Steve and Jamie. Thank you very much for such a courteous and prompt response to my order for a chest freezer. Sadly this came as a big surprise as unfortunately this is rare. However, your business ethics certainly deserve to be recognised and you should know that someone appreciates excellent service. Obviously it is unlikely that I will be purchasing a new chest freezer on a regular basis (hopefully) but I will definitely recommend you to any future would be purchasers. Thank you once again.
Mrs Bernice Leeming